At Laura Ashley Shop, we are committed to ensuring your complete satisfaction with our premium bedding collections. We understand that our discerning clientele expects exceptional quality in both our products and service, which is why we’ve created a straightforward returns and exchanges process that maintains the luxury experience you deserve.
Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following products: Bed Pillows, Mattress & Pillow Protectors, unless they arrive damaged or defective.
Return & Exchange Eligibility
- Items must be returned within 15 days of receipt
- Products must be in original, unused condition with all tags attached
- Original packaging must be included and undamaged
- A receipt or proof of purchase is required
Return Process
To initiate a return or exchange, please follow these steps:
Step 1: Submit Your Request
Complete the Returns & Exchanges Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.
Step 2: Receive Authorization
Within 2 business days, our customer service team will review your request and email you a Return Authorization Number along with detailed return shipping instructions.
Step 3: Package Your Items
Carefully package the items in their original packaging, including all tags and documentation. Please include a copy of your original order confirmation or packing slip.
Step 4: Ship Your Return
Ship your return package to the address provided in your authorization email. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Refund Information
Once we receive and inspect your returned items:
- Refunds will be processed within 5-7 business days of receipt
- Your refund will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal)
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer, unless the return is due to our error
Exchange Process
For exchanges, please indicate your preferred alternative product in the request form below. If the exchange item is of higher value, we will contact you to arrange payment of the difference. For lower-value exchanges, we will refund the difference to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.
Returns & Exchanges Request Form
Please copy and paste the following template into your email, filling in the required information:
Subject: Returns & Exchanges Request – Order #[Your Order Number]
Dear Laura Ashley Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item(s) for Return/Exchange:
Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return/Exchange: [Please provide details]
For Exchanges:
Desired Exchange Product: [Product Name]
Size/Color (if applicable): [Specify if different from original]
I confirm that the item(s) are in original, unused condition with all tags attached and packaging included.
Thank you for your assistance,
[Your Name]Customer Service Assistance
For questions about our returns and exchanges policy, please contact our dedicated customer service team:
Email: [email protected]
Address: 1016 Hinkle Lake Road, Boston, US 02199
Please allow 1-2 business days for response during normal business hours.
At Laura Ashley Shop, we value your satisfaction and are committed to providing the exceptional service that complements our premium bedding collections. Thank you for choosing us for your luxury bedding needs.