At Laura Ashley Shop, we are dedicated to providing a seamless luxury experience from the moment you place your order to the delivery of our premium bedding collections. Our discerning clientele deserves exceptional service that matches the quality of our products, which is why we’ve established clear policies for shipping and returns.
Shipping Information
Order Processing: All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
Please note: We ship globally with the exception of some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.
Returns & Exchanges Policy
Your complete satisfaction is our priority. We’ve designed a straightforward returns process that maintains the luxury experience you deserve.
Important Note: For hygiene reasons, we cannot accept returns or exchanges on the following products unless they arrive damaged or defective:
- Bed Pillows
- Mattress & Pillow Protectors
Return & Exchange Eligibility
- Items must be returned within 15 days of receipt
- Products must be in original, unused condition with all tags attached
- Original packaging must be included and undamaged
- A receipt or proof of purchase is required
Return Process
1Submit Your Request
Complete the Returns & Exchanges Request Form and email it to our customer service team at [email protected] within 15 days of receiving your order.
2Receive Authorization
Within 2 business days, our customer service team will review your request and email you a Return Authorization Number along with detailed return shipping instructions.
3Package Your Items
Carefully package the items in their original packaging, including all tags and documentation. Please include a copy of your original order confirmation or packing slip.
4Ship Your Return
Ship your return package to the address provided in your authorization email. We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Refund Information
Once we receive and inspect your returned items:
- Refunds will be processed within 5-7 business days of receipt
- Your refund will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal)
- Original shipping charges are non-refundable
- Return shipping costs are the responsibility of the customer, unless the return is due to our error
Exchange Process
For exchanges, please indicate your preferred alternative product in the request form. If the exchange item is of higher value, we will contact you to arrange payment of the difference. For lower-value exchanges, we will refund the difference to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.
Customer Service Assistance
For questions about our shipping or returns policy, please contact our dedicated customer service team:
Email: [email protected]
Address: 1016 Hinkle Lake Road, Boston, US 02199
Please allow 1-2 business days for response during normal business hours.
At Laura Ashley Shop, we value your satisfaction and are committed to providing the exceptional service that complements our premium bedding collections. Thank you for choosing us for your luxury bedding needs.